4.5. Listening

Conversation is a two-way process, and it is necessary for those involved to be competent and active listeners. Active listening is the ability to listen and internalise what is being said, essentially listening and understanding. You can use your whole self to convey the message of an active listener involved in the discussion, showing interest, gaining trust and respect. This can be achieved by using verbal and non-verbal communication. It also demonstrates to the student that you are interested and care about their situation, so building trust and respect.

It is good to keep in mind that non-verbal communication has more impact than words alone, so encouraging facial expressions, eye contact, non-verbal prompts (e.g. head nodding) and body posture (leaning slightly towards the student being coached, showing interest) will contribute towards building a positive relationship and improving discussions. The surroundings where the conversation is taking place, can also be utilised to create a climate that encourages open discussions. The aim is for a quiet, pleasant and relaxed environment with no physical barriers (e.g. a desk between coach and student being coached) or other external barriers (e.g. phones and other devices that might interrupt the conversation.